Service Advisor

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Massillon, OH
Job Type
Direct Hire
Jun 13, 2013
Job ID
Service Advisor – leading dealership

Are you looking for a position with a leading automotive dealership ?
Do you desire to work in a fast-paced professional atmosphere?
We are seeking an  experienced Service Advisor to join a winning team providing a terrific customer service experience.   We are seeking candidates who enjoy working with the public and take pride in their work.

Duties Include:
* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

To help ensure a great fit for both the candidate and the company we are seeking candidates with the following experiences/skills/ traits:

  • focus on a great customer service experience
  • enjoy interaction with customers
  • very good communication skills
  • ability to work retail hours
  • previous service advisory experience is required
  • ability to work in Massillon area on daily basis
If you are an experienced Service Advisor seeking a professional work environment please contact Beth from Automotive Personnel, LLC in total confidence
Beth    216-226-7958x26