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Service Manager

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Location
Columbus, OH
Salary
$70,000 - $75,000
Job Type
Direct Hire
Date
Aug 13, 2018
Job ID
2615247
Dream Job for  Automotive Service Director !
Heavy Duty Truck Group
 
Why is this is a dream position for a Heavy Duty  Truck Service
Director ?
-  work for a growing HD truck group
 - be treated with respect
-  opportunity to lead your own department
-  competent staff to lead
 
Do you want to be treated like a professional and join a winning team for 2018?
Here is your opportunity  !

                                          -    We are seeking a leader !  -

The Service 
Director  we are seeking will be very organized, bring operating competence and ability to improve our department.  Our Service Director will understand that the customer service experience is determined by the leader and his or her staff.  Unyielding commitment to the customers’ service experience is a major reason why this dealership has such a terrific reputation.  Our Service Director will be dedicated to building upon this reputation and looking for continuous improvement.


 
 Duties and Responsibilities:
Leadership
• Provides day-to-day leadership and management that  supports  business strategies and department processes and procedures
• Monitors technicians’ daily performance reports and corresponding DOC, invoice register and time sheets; analyzing results and takes corrective action when applicable
• Monitors and drive achievement of performance targets (KPI) of service writers, technicians 
and overall service department
• Hires, trains,
motivates, and develops the service department employees
• Completes performance evaluations regularly and develops short and long-term goals for each department employee
• Ensures that service repairs are performed efficiently and correctly by conducting spot checks on jobs
 
Financial
• Sets sales and profit objectives with the assistance of the Directors. Forecasts and strategizes to obtain these goals and objectives
• Drives accountability and achievement of dealership service departments financial goals and work with underperforming personnel on action plans to meet objectives
• Oversees Work-In-Process (WIP) status and maintain acceptable results as outlined by the company
 
Operations
• Creates and maintains positive relationships with customers, ensuring the department staff is helpful, as well as making customer satisfaction a priority to ensure repeat and referral business
• Maintains outstanding business relationships with
manufacturer(s)
• Attends  corporate management meetings as scheduled
• Conducts regular department meetings to communicate important department information; such as new repair procedures and department sales and profitability
• Works closely with
Director of Service Operations to enhance pricing guides and maintenance menus,
 
Reporting Relationships:
The Service Manager reports directly to the Corporate Director of Operations.
 

To help ensure a great fit for both the candidate and employer, we are seeking candidates with the following 
skills / experiences / traits
  • Leadership with progressive minded leadership style (coach, mentor, role model)
  • Service Management experience from heavy duty truck or automotive Service Manager open to learning a new industry
  • Experience overseeing Service personnel
  • Focus on building the very best  customer service experience
  • A belief that each and every customer is important
  • Performance oriented - continuous desire to improve 
  • Proven CSI
  • Great references including factory references
  • Ability to commute to city south east of Columbus, Ohio
If you want to be treated like a Service Professional, work in a great facility and lead our service team, please contact Lisa from the nation's leading automotive recruitment firm -  
Automotive Personnel, LLC     for a confidential interview.

216-226-7983      lisa@AutomotivePersonnel.Careers           www.AutomotivePersonnel.Careers


Automotive Personnel, LLC has been placing dealership professionals since 1989!!
KEY WORDS: service director, service manager, Truck dealership, heavy duty truck, automotive dealership, truck repair, automotive repair, Columbus, Ohio