service advisor

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beechwood, OH
Job Type
Direct Hire
Jun 21, 2018
Job ID

Service Advisor –Luxury Brand
Have you thought about stepping up to one of the world’s premiere automotive brands?

We are seeking an experienced Automotive Service Advisor to join a winning team providing a terrific customer to the discerning luxury buyer. We are seeking candidates who take pride in their work.

Duties Include:
* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

* Communicating with dealership Technicians

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

To help ensure a terrific fit for both the candidate and company, we are seeking candidates with the following experiences, traits and abilities :

  • Focus on building the very best customer service experience
  • A belief that each and every customer is important
  • Very organized with exceptional time management and prioritizing skills
  • Performance oriented - continuous desire to improve
  • Proven CSI
  • Ability to generate more service business from our customers
  • Great references
  • Ability work in eastern Cleveland suburb, Ohio area

A focus on a rewarding customer service experience is essential !

If you are an experienced Service Advisor seeking a professional work environment please contact Lisa from Automotive Personnel, LLC in total confidence
216-226-7983 www.AutomotivePersonnel.Careers

Automotive Personnel, LLC is in its 29th year finding personnel for automotive dealerships!